Lost or Damaged Items
In the case of loss or physical damage to the item under our custody, we will refund the shipping charges for the affected shipment and the price of the goods in the case of lost or total damage up to the actual or declared cash value of HK$800, whichever is lower. Compensation includes actual or declared value of goods and international shipping costs (excluding fuel surcharge and duties paid).

Lodge the Claims
All claims for loss or damage must be made to ZipX(HK) within 14 days from the date of delivery of the item to you, failing which we will have no liability whatsoever. All claims must be made in writing, accompanied by original copy of the consignment note / air waybill and any supporting documents, such as invoices and/or receipts for that item.

Returns and Exchanges
User will need to make direct arrangements with the merchant for any returns, refunds or exchange in accordance with the merchant’s terms and policies. We do not facilitate any exchanges and will only facilitate the return of item to the merchant upon your request while the item is still at the overseas shipping address at your cost.

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